Capture issues (black screen)

Hi

one of my friends just bought a new pc (i7 920, asus p6t, 6 GiB dd3) for doing video editing suff with premiere pro cs4. now, he cannot caputre anything from his video camera through firewire cable. after some minutes capture screen show corrupted images and then it turns black. from this point he must reboot the pc or he cannot capure anything. installing update 4.1.0 made things worse: the capture screen turns immediately black. premiere says that no frames have been captured. the strange thing is that on my pc everything works fine with the same camera. any ideas?

Capture issues (black screen)

Likely the sequence settings do not match the DV material or the camera is not properly set to DV, or DV was not used during shooting.

Capture issues (black screen)

no. as I said i can capture on my own pc without errors

In that case, are you sure that the sequence settings on your friends machine are correct? He may try with Scenalyzer, a much better capture tool than PR. Does your friend have other firewire devices connected?

sequence settings? I think they are the same. we did not change any settings and he does not have other firewire devices. we tried to capture something with vista's capturing tool (x64 sp1) with the same result: first image corruption and later black screen. we will try scenalyzer

If you both use the same settings, first let him try a repair install. If that does not work, look at the link below, click on the second link in that post and report the results asked for in the second part of that message (Process Exporer, DXDIAG, MSINFO and the like.)

Some suggestions